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“To provide an optimal return to our shareholders
by satisfying the needs of our clients”
We shall at all times:
Hold ourselves committed and accountable for "Delivering
the Promise".
Have as our driving force the achievement of client satisfaction.
Offer and provide genuine value for money.
Acknowledge the loyalty of our clients, shareowners, staff
and suppliers.
Recognise and reward the creativity and dedication of our
people.
Provide a safe and fulfilling work environment.
All Fleetwood clients have the right to:
Feel privileged by the respect extended to them by Fleetwood
people.
Be dealt with in an honest, concerned and professional manner.
Have all agreements fulfilled and honoured.
Receive immediate action from Fleetwood people.
We live by the beliefs that we:
Want to do business.
Will be honest, truthful and concerned.
Must seek out and conclude agreements in which each party
"wins".
Expect all parties to adhere to the terms of our agreements.
Can be proud of our Company and our achievements.
Our service ideals require Fleetwood
person to:
Extend and stretch themselves in servicing clients.
Acknowledge a person upon arrival at Fleetwood.
Accompany and introduce clients seeking a specific
Fleetwood person.
Answer the phone with their name and division before four rings.
Respond within 24 hours to all messages.
Respond to written enquiries within 24 hours.
Ask questions and seek creative solutions.
Avoid saying "No I'm sorry we can't help you".
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